Community Banking Month Spotlight: Foundations Bank

Foundations_BankCommunity Banking Month Spotlight: Foundations Bank
Today’s Member Spotlight focuses on Foundations Bank from Pewaukee, Wis. In the following interview, Vice President of Retail Banking Catherine Kolton explains what is unique about this local community bank.

What is unique about your community bank?
Foundations Bank is not just a community bank. We are a family, and when our customers visit us, they feel like they are amongst friends and are welcome to come on in, have a cup of coffee and visit with a staff who not only knows their name, but knows them. We do not just handle banking transactions. We hold events for our neighbors to come and meet other neighbors and share ideas for new ventures. We make it a priority to make sure our customers know that we care about them and their future success.

At Foundations Bank we are more than just a bank, we are an advocate for the business owners, non-profits and individuals in the community. We believe that we have to serve our community by volunteering, sponsoring events and providing loans to businesses and individuals in our community. We truly make Pewaukee a better place to live and work. Our bank president sits in the lobby with his door open to allow customers to stop in and say hello.

How does your community bank uniquely serve your local community?
Foundations Bank hosts an event every quarter called “For Women by Women,” where women in the community can come enjoy dinner and listen to speakers on different topics. This event allows women business owners the opportunity to spotlight their own business by presenting education on various topics, networking, and providing recognition from other women in the community. The event is free and is open to the public.

What is the quirkiest, strangest or funniest thing you’ve seen at your community bank?
One of the funniest and most fun things that Foundations Bank does is hosts an annual Trick or Treat Event in October for kids 13 and under. Everyone from the bank dresses up, and of course all the kids do too. We decorate the whole bank and have an office decorating contest, costume contest and pumpkin carving, where the kids judge the best pumpkin. We provide a safe environment for kids to roam and trick or treat while the parents can relax and have treats too.

What is your proudest moment from your time at your community bank?
As a manager, my proudest moment is also one of the hardest. We have had two employees hired by our customers, and although it hurts to lose an employee, it is wonderful to know that the tellers are providing such excellent customer service that the business owners are thinking about Foundations Bank as the best place for them to hire people from.

What is your favorite project you’ve ever worked on at your community bank?
When we updated our website in 2014, it was challenging and fun because it completely overhauled our look and feel. We have had numerous compliments about the website. When we first opened the bank in 2005, every employee participated in strategic planning sessions on Saturdays. We had five sessions on Saturdays to outline a SWOT analysis and set goals. This enforced ownership at every level of the organization and set the culture of who we were and what we wanted to achieve. We saw the benefit of the entire staff delivering the same message and working toward the same goals.


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