Community Banking Month Spotlight: Heartland Bank
Today’s Member Spotlight focuses on Heartland Bank from Gahanna, Ohio. In the following interview, Kathy Williams explains what is unique about this local community bank.
What is unique about your community bank?
President Scott McComb and our management team truly let their actions speak louder than their words. This was most proudly demonstrated when Scott, several senior managers and local branch staff collectively organized and provided a hot lunch to workers cleaning the premises of a metal finishing company that has been our customer for more than 20 years. As the employees and cleaning crew worked tirelessly to start the lengthy process of cleaning up and rebuilding, the staff at Heartland rallied to provide a cook-out for the workers to boost their spirits and prove that their bank is supporting them through the good times and the not-so-good times.
The strangest component of this story is that the idea started at the top – from Scott himself. While brainstorming with his staff, he very openly admitted that he wanted to do something extra for this customer as the fire at his business nearly took the life of the owner himself. An on-site visit was not nearly enough, so he quickly decided that taking time out of a busy workday was the least he and his staff could do as they grilled burgers and hot dogs to provide lunch for the dedicated workers.
How did you celebrate Community Banking Month?
During Community Banking Month, our marketing department strives to post some fun ‘community bank’ facts on social media. They may even consider a homepage story on our website. Additionally, they include details about the month on our eMoney Matters newsletter.